Terms of Service

The Aydera platform is provided by Aydera SRL, established at 177 Chaussée de la Hulpe, 1170 Watermael-Boisfort, Belgique (company number 1042.268.760), VAT BE 1042.268.760. Application hosting: Railway (European Union). Web application hosting: Netlify. Contact: support@aydera.be.

• Beneficiary: the person being cared for (may be the family account holder, or a relative/child represented by them, or a person cared for by an institution).
• Professional: a natural person practising a care profession (special-needs educator, care assistant, nurse, therapist, social worker, etc.), registered on the platform.
• Client: a family or an institution submitting a care request.
• Assignment: a care request created by a client, describing the need, frequency and location.
• On-site assistance: an assignment carried out at a fixed address (home, residence, institution premises).
• Mobile assistance: an assignment consisting of driving the beneficiary from a starting point to a destination (medical appointment, activity, etc.), where applicable with a return trip.
• Intervention: the actual carrying-out of an assignment, at a given date and time.

Aydera is a trusted partner for specialised care coordination: a coordinator and administrative facilitator that connects independent professionals with clients (families, institutions) who need care support.

Mandate and intermediation. Aydera acts exclusively as an agent and service intermediary. The service or care agreement is entered into directly between the client (family or institution) and the independent professional. Aydera exercises no relationship of subordination nor any hierarchical authority over the professional, and cannot be characterised as the employer or direct provider of the care or assistance carried out.

Aydera is neither the employer of professionals, who practise independently (or under the status declared at registration), nor a care provider: interventions are carried out by the professional under their own professional responsibility, in accordance with the ethical and legal rules applicable to their profession.

Aydera verifies the documents submitted by each professional (identity, diploma, criminal record extract model 2, professional liability insurance, and where applicable driving licence) before activating their account, but does not substitute for any regulatory authority and does not guarantee the absence of any risk related to the intervention.

For mobile assistance assignments, Aydera may route the assignment to an independent professional registered on the platform or, where relevant, on an external transport partner (for example Family Cabs). In this second case, the trip is carried out by that partner under its own terms and its own transport insurance coverage; Aydera remains your point of contact for organising the assignment, but responsibility for the physical execution of the trip lies with the partner carrying it out.

Registration is open to adults (or duly represented institutions). You undertake to provide accurate information and to keep it up to date. You are responsible for the confidentiality of your credentials and for any activity carried out from your account.

A professional account is only activated after our team has verified the required documents. Authorisation for mobile assistance (where applicable) is subject to a separate validation, after submission of the driving licence.

Before an assignment is confirmed, the platform shows the independent professional's hourly rate as it will be invoiced to the client. Fee invoices are issued by Aydera in the professional's name and on their behalf, under the billing mandate the professional accepts when registering; Aydera collects these fees on their behalf, on a dedicated account for funds held for third parties, and pays them over to them. In return for the matching, administrative management, invoicing and collection, Aydera charges the professional a commission, which it invoices to them in its own name and sets off against the payout; the client receives the fee invoice only. The professional remains solely responsible for carrying out their assignment and for the terms of their own service. Families pay by SEPA direct debit or bank card via our payment provider Mollie; Aydera never stores your complete banking data. Institutions are billed according to the terms agreed during their qualification (monthly invoicing, PEPPOL where applicable).

Either party may cancel a scheduled assignment under the conditions indicated when it was created (notice period). Any user may close their account at any time from their personal space, without notice and without having to give reasons.

Aydera has no disciplinary power over the professionals' activity. It may only restrict or close access to the platform, a measure to keep the service safe and not a disciplinary decision, in the event of a breach of these Terms, of fraud, of expired verification documents or of a serious report calling into question the safety of a beneficiary. The user concerned is informed of the reason and may submit their observations.

Aydera provides a coordination and administrative facilitation service: documentary verification of the qualifications declared by professionals, matching tailored to the declared needs and administrative follow-up of assignments. Aydera is not a party to the care relationship, exercises no authority over the way a professional carries out their assignment and cannot be held liable for the acts or omissions of an independent professional or of a third-party transport partner in carrying out an intervention.

Aydera's liability is limited to its own services: documentary verification carried out with due care on the basis of the documents provided, operation of the platform (availability, accuracy of the information displayed) and administrative follow-up. It is limited to direct and foreseeable damages, within the limits permitted by Belgian law.

The Aydera brand, logo, text, interface and features of the platform are protected and remain the exclusive property of Aydera SRL. Any unauthorised reproduction or use is prohibited.

The processing of your personal data is described in our Privacy Policy, which forms an integral part of these Terms.

Any complaint regarding the service may be sent to support@aydera.be, and for any question regarding your personal data to dpo@aydera.be. We undertake to respond within a reasonable time.

These Terms are governed by Belgian law. Any dispute relating to their interpretation or performance falls, failing an amicable resolution, under the exclusive jurisdiction of the Belgian courts.

Aydera may amend these Terms to reflect legal, technical or service developments. The date of the last update is shown at the top of the document. Substantial changes will be notified to you by email before they take effect.

General support: support@aydera.be
Data protection: dpo@aydera.be